ULU TEMBELING, PAHANG. Malaysia – In a heartfelt account, Badrul Hisham bin Alias, the Director General of the National Registration Department (JPN), shared his recent experience leading a team to Kampung Kuala Sat, a remote village in Pahang, as part of the MEKAR (Menyemai Kasih Rakyat) initiative. This program, a cornerstone of the MADANI Government’s reform agenda under Prime Minister Datuk Seri Anwar Ibrahim, aims to bring essential government services directly to grassroots communities, particularly those marginalized from the system.
Badrul emphasized that the MEKAR initiative is not just about processing documents but ensuring that every eligible citizen receives their rightful identification, a critical step towards social justice, inclusivity, and empowerment. “Each time I go to the interior with the MEKAR team, I am reminded that our duty at JPN is not just to manage documents at counters but to ensure no one is left behind in accessing their legal identity,” he said.
Last weekend, Badrul, accompanied by Deputy Director General (Operations) Puan Sarinah binti Apisah and MEKAR Division Director En. Mohammad A’sim bin Md Ali, traveled over 100 kilometers from Jerantut town to Kampung Kuala Sat. Their mission was clear: to serve the rural community and deliver JPN services to those in need. At the Kampung Kuala Sat Mosque, the team set up a mobile counter using the MEKAR van, offering services such as new MyKad applications, replacements, and birth and death extractions. In two days, they processed 138 transactions, a number that Badrul described as more than statistics—it represented 138 stories of individuals no longer overlooked by the state.
“The smiles of relief on their faces were palpable. They no longer have to navigate winding roads, incur high costs, or wait endlessly. This service is not just about convenience; it gives hope and builds trust in government services. This is the essence of MADANI Reform—reaching, touching, and healing,” Badrul reflected.
He underscored that every document issued is more than a card or certificate; it is a ticket to the future, enabling access to education, employment, assistance, and recognition as a citizen. “This is not just a task of managing and processing documents. It is a trust. It is a struggle,” he added.
Badrul called on those still hindered by distance or cost to contact their state or district JPN offices, assuring that the MEKAR program would strive to reach their communities. He expressed gratitude to the MEKAR team, particularly the Pahang JPN staff, for their unwavering commitment and willingness to serve, even on weekends, embodying the true spirit of public service.
“May we continue to be strengthened in fulfilling this responsibility to the best of our ability,” Badrul concluded, expressing hope to share more experiences from other locations and communities. “No one should be left behind who is rightful and deserving.”
The initiative aligns with the broader MADANI Government’s reform, led by Home Minister Datuk Seri Saifuddin Nasution Ismail, to ensure that policies and actions by the Home Ministry, including JPN, reflect social justice and empower the people.