BEST Inc. Malaysia today announced the official launch of its new community-based service brand — “BEST Express DropPoint”, marking a significant milestone in its efforts to strengthen last-mile delivery and enhance customer experience across Malaysia. Designed to help consumers and businesses alike Send Easy, Get Safe, and Store Smart, this new service model brings smarter, more flexible logistics solutions directly into local communities.
BEST Express DropPoint is a smart and multifunctional service point built through the integration of community resources. It offers convenient services such as parcel drop-off, parcel collection, and temporary storage, aiming to provide consumers with a more flexible and accessible logistics solution. The first batch of DropPoint stations has already launched across the Greater Klang Valley area, with plans to expand to major cities and residential areas nationwide— laying the foundation for a sustainable and open logistics platform.
As part of this innovative model, BEST Express collaborates with local retailers, convenience stores, and community co-ops. This partnership not only eases the company’s operational load but also creates income opportunities for local businesses— making logistics a win-win solution for all.
DropPoint partners enjoy multiple benefits including no deposit, no agent fee, free training, free marketing support, and an attractive commission scheme. To qualify as a DropPoint partner, individuals must own a physical shop, have a laptop with internet access, provide a small parcel space in the shop, and allow BEST Express to display a bunting within the premises. These low-barrier entry requirements make it accessible for small businesses to join the logistics ecosystem and generate additional revenue.
Supported by smart logistics systems and real-time customer notifications, customers can now manage parcel pickups and drop-offs more conveniently than ever. These DropPoint stations are also expected to evolve into multi-functional station, offering services such as same-day delivery, cash-on-delivery (COD), and packaging supply sales.
With Malaysia’s e-commerce sector rapidly expanding, parcel volume continues to grow year after year. Studies show that last-mile delivery accounts for over 30% of total logistics costs. The launch of BEST Express DropPoint is a strategic step toward optimizing delivery resources, reducing repeated delivery costs, and providing e-commerce platforms with more punctual and dependable deliveries.
Moving forward, BEST Express is committed to advancing smart logistics integration with localized operations, ensuring Malaysian consumers enjoy a faster, closer, and more reliable parcel delivery experience.