Credit : Bernama Business's X
KUALA LUMPUR November 10, 2026 — AmBank Group has launched a flood relief assistance programme for customers affected by floods in Selangor, including a moratorium of up to six months on financing, Bernama reported.
Group chief executive officer Jamie Ling said customers who need to replace passbooks, cheque books, fixed deposit certificates, automated teller machine cards, and credit and debit cards will also have all incidental and replacement charges waived.
“We are ready to assist our customers as best as we can during this difficult period. Our relief assistance is aimed at alleviating the financial burden of our customers, so that they can focus on recovery and restoring their livelihoods,” he said in a statement.
AmBank said applications and further information on the Flood Relief programme are available on its website, at https://www.ambank.com.my/repayment-assistance/flood-relief-programme. Customers were also advised to use the AmOnline app or website for their banking needs.
The bank’s announcement is directed at customers in Selangor whose finances have been disrupted by flooding. A repayment moratorium of up to six months would allow eligible borrowers to pause financing payments for a limited period, while the waiver of replacement charges is intended to reduce the cost of restoring lost or damaged banking documents and cards.
Ling’s statement, as carried by Bernama, framed the measures as temporary support so that affected customers can concentrate on recovery rather than immediate banking costs. The group did not, in the remarks reported by Bernama, give a figure for how many customers are expected to apply, or say how long the programme will remain open.
Banks in Malaysia have previously offered similar repayment assistance after severe floods, typically requiring customers to apply and to show that they have been affected. AmBank directed those who need help to its dedicated Flood Relief programme page and to digital channels, rather than requiring a branch visit for everyday transactions.
The waiver covers incidental and replacement charges for passbooks, cheque books, fixed deposit certificates, ATM cards, and credit and debit cards. Customers still need to apply for the financing moratorium through the programme, according to the information given in the statement.
The measures come as floods have affected parts of Selangor, disrupting homes and businesses and leaving some customers suddenly short of documents, cards or the means to keep up with loan and financing payments. A pause of up to six months on financing, together with free replacement of basic banking items, is intended to ease that immediate pressure.
AmBank Group, one of Malaysia’s major banking groups, issued the statement in Kuala Lumpur on Tuesday, and Bernama reported it the same day. The group did not describe the programme as automatic: customers who have been affected are expected to apply through the Flood Relief page, and to use AmOnline for ordinary transactions while they do so.
Anyone who banks with AmBank and has been hit by the Selangor floods can check the official programme page for the latest application details, or contact the bank through the AmOnline app or website.
Source : Bernama
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