Credit : Gobind Singh Deo's X
KUALA LUMPUR, October 22 — GovTech Malaysia’s mission is to redesign the way the government delivers services, so that Malaysians can deal with the government in fewer steps, with fewer documents and shorter waiting times, and without needing to know which agency provides a particular service, Digital Minister Gobind Singh Deo said today.
“That was my answer to the Member of Parliament for Bentong, YB Young Syefura Othman, who asked about GovTech Malaysia’s achievements so far in driving the digital transformation agenda and GovTech’s future strategic planning to strengthen the digital government ecosystem, at today’s Dewan Rakyat sitting,” Gobind wrote in a post shared on X on October 22.
The minister said GovTech Malaysia has set a phased implementation direction, focusing on short-term achievements as well as scaled expansion from 2027 to 2030. Adding more government services to the MyGOV Malaysia app, carrying out the government’s AI agenda and moving away from agencies building their own individual apps towards a shared government digital platform ecosystem will be among the Digital Ministry’s main priorities, he wrote in Malay.
“The whole-of-government approach that we are carrying out will ultimately benefit all Malaysians, in line with the aspiration of becoming an AI Nation by 2030,” Gobind said. The post carried the hashtags #AINation, #GovTech and #Parlimen, and was accompanied by photographs of the minister answering the question in the Dewan Rakyat and of Young Syefura posing it.
https://x.com/GobindSinghDeo/status/2113213338217845161
MyGOV passes three million users
In his reply in the House, Gobind said one of GovTech Malaysia’s key achievements was building MyGOV Malaysia as the government’s digital service gateway, using MyDigital ID for single sign-on. As of October 8, the app had recorded 3,199,120 downloads and 3,014,096 active users, with 62 services from 22 public-sector agencies integrated into it, The Star and Twentytwo13 reported.
Through the app, members of the public can check and pay summonses, apply for a replacement MyKad, check the prices of goods, get travel and licence information, manage health appointments, check examination results and search for unclaimed money. “These conveniences save time and costs, while reducing the need for physical visits to service counters,” Gobind said, as quoted by Twentytwo13.
“GovTech Malaysia is not just about digitising existing processes. It is about redesigning the way the government delivers services,” he told the House, according to The Star.
AI tools and shared platforms
Gobind said GovTech Malaysia is also developing shared digital solutions for the government, including TanyaKerajaan, an AI-based information and assistance service. Services lined up for integration include MyPersona, which will offer more personalised services, and MyAppointment for appointment management, RTM reported.
By the end of 2026, the government plans to widen the use of shared digital platforms and introduce practical AI applications in its own operations. These include Agenda AI, a meeting management system that uses agentic AI to handle recordings, transcriptions, minutes and follow-up actions, The Star reported. Gobind said building shared solutions would reduce the separate and repeated development of systems in each agency, optimising government spending and resources.
Services built around life events
From 2027, the government will shift from building standalone apps for individual agencies to a reusable digital platform ecosystem across ministries and agencies. Between 2028 and 2030, GovTech Malaysia aims to move from agency-centric services to more integrated, proactive and citizen-centric delivery, linking services to major life events.
“This signifies that whenever a major life event occurs, such as childbirth, starting school, entering employment, running a business, through to retirement, the relevant services can be rendered in a highly coordinated fashion without requiring citizens to interact with multiple agencies separately,” Gobind said, as quoted by Twentytwo13.
“The metric of success lies in citizens completing government transactions with fewer steps, fewer documents, shorter waiting times, and without needing to know which specific agency is rendering the service,” he added. The government will also focus on data sharing, cybersecurity, privacy, data governance and digital talent in the public sector, he said.
Source: Gobind Singh Deo’s X
About The Author
